Repair Management

“Customer Service is a crucial part in the current business world.
Administrators may receive feedback from users after a product has been produced and sold.
If your product often is in need of repaired, this module has the perfect features for you”


*Using the Elbats Software Repair Management Module:

 The administrator receives requests and feedback by the customer, giving insight in possible flaws in material choice and production process.
The entire process of receiving, repairing and returning is manable, providing you with optimal communication with the customer.



The administrator can check the issue’s status, the consultation with the customer and the daily processing status.

The Module provides you with statistical data on frequently defect products, enabling you to analyze repair costs, yearly repair status and statistics on identification of issues.
You can check the MTTR / MTBF status to see the amount of items in use and time until failure.